Royal Mail are so bad at international shipping it's unbelievable once you switch away from them to DHL Globalmail. We had a 0. In today's ecommerce environment buyers want refunds if items don't show in a 'reasonable' amount of time.
You can imagine the number of refunds we had to issue due to this five-day delay caused by Royal Mail. That is just one of the many instances of inconsistency in service I have had the misfortune of experiencing this year with Royal Mail. Stopped using them a month ago. Switched to DHL Globalmail. Have sent around packets to Europe and have issued 13 refunds. That is a 0. At that, 9 of the 13 refunds were to Italy.
So I presume a one-off mishap with RM is what's happened to you now. Switch to DHL Globalmail and you won't regret it. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am not knowledgable enough to help you with that detail.
I feel for you. I just filed another case for a missing package in Fort Wayne. I am beginning to dislike that distribution center intensely. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Orders lost by USPS. Message 4 of That means you've stood up for something, sometime in your life.
Message 2 of In response to eksallons Message 3 of Message 5 of Message 6 of Message 7 of Message 8 of In response to jah72klh. Good Luck posted from my posting ID. Message 9 of Message 10 of Message 11 of One of those thousands was damaged - minor and buyer didn't care.
Message 12 of Only insure high-priced items. Message 13 of Message 14 of Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. This is especially the case for higher value items. When shipping items, be careful to carefully keep and store tracking details for future reference. There are many different ways to do this but the most important aspect is make a system that works and continue to use it. As proven in this article, having tracking details can be the difference between having to provide a refund and not having any liability or loss at all.
The other key takeaway is to upload the tracking information as soon as possible. Since September , eBay. Make an insurance claim with the shipping company The next step for a seller with a missing item is to make an insurance claim with the shipping company.
If tracking information shows item delivered, wait With valid tracking information showing that the item has been delivered to the intended destination within the correct time frame, the seller does not have to refund or otherwise resolve the situation with the buyer. Refuse to claim responsibility It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing.
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